Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

🌿 About Our Products

🧺 Usage & Care

📦 Orders & Shipping

🔄 Returns & Exchanges

💛 About Naman Living

📩 Customer Support

🌿 About Our Products

1. Are your products handmade?
Yes. Every Naman Living piece is handcrafted by skilled artisans in Vietnam. Each item may have slight variations in size, color, and texture, making it truly one-of-a-kind.
2. Why do items look slightly different from photos?
Our products are made from natural materials such as rattan, bamboo, and seagrass. Variations in tone, weave, and shape are part of their natural beauty and not defects.
3. Will the product change over time?
Yes, natural materials may slightly change color or texture over time, especially with exposure to sunlight, humidity, or regular use. This is a normal aging process.
👉 “Is this a good gift?”
Absolutely! Each item is unique and comes with a beautiful tag, making it a perfect gift for housewarming, weddings, or special occasions.
👉 “Is the product sturdy?”
Yes, while lightweight, our products are carefully woven for durability in everyday decorative use.
👉 “Do you offer bulk or wholesale?”
Yes! Please contact us for bulk pricing and custom orders.

🧺 Usage & Care

4. Can I use the tray/basket for food or wet items?
Our products are primarily designed for decorative use and light utility.
For food or moist items, we recommend using a liner to protect the natural fibers.
5. How do I clean the product?
Wipe with a dry or slightly damp cloth
Do not soak in water
Dry immediately if wet
6. What should I avoid?
Prolonged exposure to water
Contact with light-colored fabrics (may transfer natural color)
High heat or direct flame
7. What if the product gets wet?
Dry it immediately with a cloth and place it in a well-ventilated area. Avoid leaving it damp for extended periods.

📦 Orders & Shipping

8. Where do you ship from?
We ship from the United States to ensure fast and reliable delivery.
9. How long does shipping take?
Processing time: 1–3 business days
Delivery: 3–7 business days (depending on location)
10. Do you offer international shipping?
Yes. Please contact us for international requests.

🔄 Returns & Exchanges

11. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original condition.
12. What if my item arrives damaged?
Please contact us within 48 hours with photos. We will gladly offer a replacement or refund.

💛 About Naman Living

13. Where are your products made?
All products are handcrafted in Vietnam, supporting traditional artisan communities.
14. What makes Naman Living special?
We focus on:
Authentic craftsmanship
Sustainable, natural materials
Timeless, minimalist design
Bringing warmth and nature into your home

📩 Customer Support

15. How can I contact you?
You can reach us via:
Website message: shopnamanliving.com  
We typically respond within 24 hours.